Privacy Policy
Last updated: 11 August 2026
Expat Energy Labels values the protection of your personal data. This privacy policy explains what information we collect when you use our website, contact us or request an energy label, and how we use that information.
What personal data do we process?
When you make an enquiry or contact us through our website, we may process the following information:
- your name;
- email address;
- telephone number;
- address and postcode of the property;
- information about the property required to provide or arrange an energy label;
- any other information you choose to provide with your enquiry.
Why do we use this information?
We use your personal data to:
- process your enquiry;
- provide a price or arrange an appointment;
- contact you about your enquiry;
- carry out and administer the requested service;
- comply with legal and administrative obligations.
We do not use the information you provide with an enquiry for unrelated purposes without an appropriate legal basis.
Softbee Lead Tool
This website uses the Softbee Lead Tool to process energy label enquiries and contact requests. Information you submit through this tool is processed so that your enquiry can be handled and passed on to Expat Energy Labels.
When submitting an enquiry, you are informed about the processing of your personal data.
How long do we keep your data?
Personal data received through the contact form, callback requests or other enquiries processed through Softbee is retained for a maximum of 6 months. After this period, the personal data is automatically anonymised.
Information that must be retained for longer because of legal or administrative obligations will be kept for the applicable statutory retention period.
Google Reviews
Our website may display customer reviews from Google using Trustindex. These reviews originate from Google and are displayed to provide visitors with information about customers' experiences with our services.
Cookies
Our website uses functionality that is technically necessary for the website to operate correctly. We currently do not use Google Analytics or Google Tag Manager to track website visitors.
Where technically necessary cookies are used, they are intended to support the operation and security of the website.
Sharing personal data
We do not sell your personal data to third parties.
We may share personal data with service providers where this is necessary to provide our services or meet administrative requirements. Where a service provider processes personal data on our behalf, appropriate arrangements are made where required to protect that information.
Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access.
Your rights
Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data. You may, where applicable, ask us to:
- provide access to the personal data we hold about you;
- correct inaccurate personal data;
- delete your personal data where no legal retention obligation applies;
- restrict the processing of your personal data.
You may contact us using the details below if you wish to exercise any of these rights.
Contact
Expat Energy Labels
Chamber of Commerce (KvK): 98160567
Website: expatenergylabels.com
Email: info@expatenergylabels.com
If you have any questions about this privacy policy or how we process your personal data, please contact us.